Outage in Hightouch

Syncs triggered by sync sequences are currently not running

Resolved Minor

February 24, 2023 - Started about 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue that is causing an excess number of sync runs to be queued by sync sequences. We have temporarily paused syncs sequences from running.

Components affected

Hightouch Data Plane

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 02/24/2023 06:04PM

We have resolved this incident. All syncs triggered by sync sequences should be running normally.

INVESTIGATING about 3 years ago - at 02/24/2023 05:08PM

We are continuing to investigate this issue. In the meantime, we wanted to further clarify behavior:

Sync sequences triggered between 7:30-8:30AM PST ran multiple times. Although there should be no duplicate data sent as a result of this, data sources may have been queried multiple times.

A subset of syncs outside of sync sequences may have also experienced a delay but should be running on schedule as expected now

Sync sequences continue to be disabled as we work to get a fix out shortly. Thank you for your patience.

INVESTIGATING about 3 years ago - at 02/24/2023 03:42PM

We are investigating an issue that is causing an excess number of sync runs to be queued by sync sequences. We have temporarily paused syncs sequences from running.

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