Outage in Hightouch

Degraded performance in sync scheduling

Resolved Minor
March 02, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Our sync scheduler is experiencing degraded performance. Syncs with a frequent schedule may be running behind schedule. We have identified the issue and we are rolling out a potential fix.
Components affected
Hightouch Data Plane
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/02/2023 05:21PM

This incident has been resolved, sync should be scheduled as normal.

MONITORING over 2 years ago - at 03/02/2023 05:16PM

We've rolled out the fix and syncs are being scheduled normally. Syncs that were running behind will automatically catch up. We will continue to monitor the issue.

IDENTIFIED over 2 years ago - at 03/02/2023 04:04PM

Our sync scheduler is experiencing degraded performance. Syncs with a frequent schedule may be running behind schedule. We have identified the issue and we are rolling out a potential fix.

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