Outage in Hightouch

Subset of syncs encounterring error

Resolved Minor
August 22, 2024 - Started 10 months ago - Lasted 28 minutes
Official incident page

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Outage Details

We are investigating an issue impacting a subset of syncs causing them to fail with error: A recent change to your sync configuration requires a full resync. Please trigger a full resync in the UI.: Cannot change planner type from "inWarehouse" to localDiff". We do not believe any resync is required and these errors should resolve shortly.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 08/22/2024 04:26PM

From 8:33 AM ET to 9:06 AM ET a subset of syncs from Snowflake failed with a misleading error: "A recent change to your sync configuration requires a full resync. Please trigger a full resync in the UI.: Cannot change planner type from "inWarehouse" to localDiff". Please do not perform any resync, we are addressing the incorrect messaging and all sync failures have been resolved. Syncs that failed this way will either re-run normally on their next scheduled time or can be manually rerun.

INVESTIGATING 10 months ago - at 08/22/2024 04:01PM

We are investigating an issue impacting a subset of syncs causing them to fail with error: A recent change to your sync configuration requires a full resync. Please trigger a full resync in the UI.: Cannot change planner type from "inWarehouse" to localDiff". We do not believe any resync is required and these errors should resolve shortly.

Latest Hightouch outages

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