Outage in Hightouch
Hightouch App Issues
Resolved Major
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Outage Details
We are investigating an issue causing some customers to experience difficulties accessing the app. We will provide an update as soon as we have more information.
Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 09/16/2025 11:43PM
Between 8:06 AM and 9:40 AM PT, customers may have experienced issues accessing the app, as well as delays in rETL and event ingestion and processing.
This issue has now been resolved. All functionality has returned to normal.
MONITORING
21 days ago - at 09/16/2025 06:18PM
We are continuing to investigate the root cause and impact, including delays for events and syncing for a subset of customers. As of approximately 9:40 am PT, all functionality has returned to normal.
MONITORING
21 days ago - at 09/16/2025 03:27PM
App access has been restored. We are continuing to monitor the situation.
INVESTIGATING
21 days ago - at 09/16/2025 03:16PM
We are investigating an issue causing some customers to experience difficulties accessing the app. We will provide an update as soon as we have more information.
Latest Hightouch outages
Syncs to Reddit Ads failing with 403 error - 7 days ago
Delay in dbt model updates - about 1 month ago
Null values causing failures for a small set of destinations - about 1 month ago
Delayed delivery for a small subset of events - about 1 month ago
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