Outage in Hightouch
Hightouch App Issues
Resolved MajorIncident Report
We are investigating an issue causing some customers to experience difficulties accessing the app. We will provide an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 09/16/2025 11:43PM
Between 8:06 AM and 9:40 AM PT, customers may have experienced issues accessing the app, as well as delays in rETL and event ingestion and processing.
This issue has now been resolved. All functionality has returned to normal.
MONITORING
about 1 month ago - at 09/16/2025 06:18PM
We are continuing to investigate the root cause and impact, including delays for events and syncing for a subset of customers. As of approximately 9:40 am PT, all functionality has returned to normal.
MONITORING
about 1 month ago - at 09/16/2025 03:27PM
App access has been restored. We are continuing to monitor the situation.
INVESTIGATING
about 1 month ago - at 09/16/2025 03:16PM
We are investigating an issue causing some customers to experience difficulties accessing the app. We will provide an update as soon as we have more information.
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