Outage in Hivebrite

All networks that deactivated cookie cannot login - Use the following workaround.

Resolved Major

June 30, 2023 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

For all networks that deactivated cookies, there is an ongoing issue regarding login that prevents users and admins from accessing the platform. Our team is aware, and currently working on fixing this issue. As temporary solution, you can: - Refresh the page after receiving this error, and you will be logged in as usual. - Activate the cookies in your back office: back office > Network customization > Cookies consent > Tick the box "Display cookies agreement" - If the users accept it before login in, then they will be able to login as usual. We apologize for the inconvenience and are working to resolve this as soon as possible.

Components affected

Hivebrite Switzerland production servers Hivebrite US production servers Hivebrite European production servers

Need to monitor Hivebrite outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 06/30/2023 06:12PM

The issue has been resolved. We apologize for the inconvenience. Thank you for your patience.

IDENTIFIED almost 3 years ago - at 06/30/2023 05:17PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 06/30/2023 05:04PM

Our resolution is still ongoing. We appreciate your patience and understanding.

IDENTIFIED almost 3 years ago - at 06/30/2023 03:53PM

The team has identified the root cause, and we are actively working on implementing a solution. We appreciate your patience and understanding. Thank you.

INVESTIGATING almost 3 years ago - at 06/30/2023 03:03PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 06/30/2023 03:03PM

For all networks that deactivated cookies, there is an ongoing issue regarding login that prevents users and admins from accessing the platform.
Our team is aware, and currently working on fixing this issue.

As temporary solution, you can:
- Refresh the page after receiving this error, and you will be logged in as usual.
- Activate the cookies in your back office: back office > Network customization > Cookies consent > Tick the box "Display cookies agreement" - If the users accept it before login in, then they will be able to login as usual.

We apologize for the inconvenience and are working to resolve this as soon as possible.

Latest Hivebrite outages

Response time: front office and back-office on all environments - about 24 hours ago

Response time: searching capabilities on US production - 5 days ago

Third party issue - New tickets can't be filed - 2 months ago

Global outage on all environments - 4 months ago

Global outage on all platforms - 5 months ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook