Outage in Hologram

Delayed SIM Operations

Resolved Minor

February 14, 2025 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing delays in SIM-related operations due to an increased backlog. This may impact the following services: • SIM activations • State changes (e.g., suspensions, reactivations) • Plan changes Our team is actively working to process the backlog and restore normal operation times as soon as possible. We apologize for any inconvenience and appreciate your patience. For urgent requests or further assistance, please reach out to our support team.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/15/2025 12:56AM

Backlog has been cleared and SIM operations are back to normal.

IDENTIFIED about 1 year ago - at 02/14/2025 09:40PM

We are currently experiencing delays in SIM-related operations due to an increased backlog. This may impact the following services:
• SIM activations
• State changes (e.g., suspensions, reactivations)
• Plan changes

Our team is actively working to process the backlog and restore normal operation times as soon as possible. We apologize for any inconvenience and appreciate your patience.

For urgent requests or further assistance, please reach out to our support team.

Latest Hologram outages

Partial Global-2 (8935*) outage - 5 days ago

Connectivity outage on US2 (Verizon) profiles (ICCID 89148) - about 1 month ago

Delayed bulk SIM Operations - about 1 month ago

Delayed SIM Operations on Global-1 SIMs - about 2 months ago

G3 (Global-3) Data Usage Reporting - Delayed / Missing Data Sessions - about 2 months ago

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