Outage in Hologram

Ongoing Connectivity Incident on sims with an active G1 (89445*) profile

Resolved Major
February 26, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

Need to monitor Hologram outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Hologram, and never miss an outage again.
Start Free Trial

Outage Details

We are currently experiencing a connectivity incident affecting sims with an active G1 (89445*) profile. The issue has been identified, and our upstream partner is working with high urgency to resolve it. Impact: • SIM cards may experience sporadic data issues, including interrupted sessions and inconsistent connectivity. We are actively monitoring the situation and will provide regular updates as more information becomes available. Thank you for your patience as we work to restore full service. For any questions or further assistance, please reach out to our support team.
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/27/2025 09:28PM

After monitoring, we determined all services and network performance levels are back to normal.

MONITORING about 2 months ago - at 02/27/2025 01:12PM

Our upstream networking partner has implemented a fix for the connectivity issues affecting sims with enabled G1 (89445*) profiles. We are now seeing significant improvements, and the network performance is on a path to full recovery.

Current Status:
• Data connections are stabilizing, and the frequency of failed sessions has reduced significantly.
• Customer feedback indicates improving performance, though we continue to monitor for any anomalies.

We will remain in the monitoring phase to ensure complete resolution.

If you continue to experience issues or have any questions, please don’t hesitate to reach out to our support team for assistance.

IDENTIFIED about 2 months ago - at 02/26/2025 05:21PM

We are currently experiencing a connectivity incident affecting sims with an active G1 (89445*) profile.

The issue has been identified, and our upstream partner is working with high urgency to resolve it.
Impact:
• SIM cards may experience sporadic data issues, including interrupted sessions and inconsistent connectivity.

We are actively monitoring the situation and will provide regular updates as more information becomes available. Thank you for your patience as we work to restore full service.

For any questions or further assistance, please reach out to our support team.

Tired of not knowing when third party vendors are down?

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3962 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook