Outage in Honorlock
3rd party chat provider experiencing service outage.
Resolved MajorIncident Report
Our provider is aware and is currently investigating the issue. Customers may be unable to initiate support chats or connect with a live agent. Please submit a ticket via email to support@honorlock.com for assistance.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 05/27/2025 04:20PM
This incident has been resolved.
MONITORING
about 1 year ago - at 05/27/2025 03:48PM
A fix has been implemented and the results are being monitored by our third party provider. We have seen success with customers reaching support agents.
IDENTIFIED
about 1 year ago - at 05/27/2025 01:20PM
Our third party provider is continuing to work on a solution.
IDENTIFIED
about 1 year ago - at 05/27/2025 10:52AM
Our provider has identified the issue and is working on implementing a fix.
INVESTIGATING
about 1 year ago - at 05/27/2025 10:46AM
Our provider is aware and is currently investigating the issue. Customers may be unable to initiate support chats or connect with a live agent. Please submit a ticket via email to support@honorlock.com for assistance.
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