Outage in Honorlock

3rd party chat provider experiencing service outage.

Resolved Major
May 27, 2025 - Started 5 months ago - Lasted about 6 hours
Official incident page

Incident Report

Our provider is aware and is currently investigating the issue. Customers may be unable to initiate support chats or connect with a live agent. Please submit a ticket via email to support@honorlock.com for assistance.
Components affected
Honorlock Support

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/27/2025 04:20PM

This incident has been resolved.

MONITORING 5 months ago - at 05/27/2025 03:48PM

A fix has been implemented and the results are being monitored by our third party provider. We have seen success with customers reaching support agents.

IDENTIFIED 5 months ago - at 05/27/2025 01:20PM

Our third party provider is continuing to work on a solution.

IDENTIFIED 5 months ago - at 05/27/2025 10:52AM

Our provider has identified the issue and is working on implementing a fix.

INVESTIGATING 5 months ago - at 05/27/2025 10:46AM

Our provider is aware and is currently investigating the issue. Customers may be unable to initiate support chats or connect with a live agent. Please submit a ticket via email to support@honorlock.com for assistance.

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3rd party chat provider experiencing service outage. - 4 months ago
Exam Start Issues - 8 months ago

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