Outage in Honorlock
3rd party chat provider experiencing service outage.
Resolved MinorIncident Report
Our provider is currently monitoring the results of a fix they implemented. At this time, support agents are unable to receive chats and customers may experience difficulty initiating them. For now, assistance can be provided through support@honorlock.com.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 07/04/2025 12:20PM
This incident has been resolved.
MONITORING
4 months ago - at 07/04/2025 12:10PM
We are continuing to monitor for any further issues.
MONITORING
4 months ago - at 07/04/2025 11:34AM
Update: Our provider implemented another fix that has brought back some services, users should now be able to initiate chats and connect through to agents.
MONITORING
4 months ago - at 07/04/2025 11:23AM
Our provider is currently monitoring the results of a fix they implemented. At this time, support agents are unable to receive chats and customers may experience difficulty initiating them. For now, assistance can be provided through support@honorlock.com.
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