Outage in Honorlock

Service Outage - 504 Timeout Errors

Resolved Minor
September 14, 2025 - Started about 1 month ago - Lasted 33 minutes
Official incident page

Incident Report

We have received reports of 504 gateway errors and our engineering team is currently invesitgating the cause.
Components affected
Honorlock Aleks Proctoring Honorlock Application Honorlock Third-party Platform Proctoring Honorlock Canvas Proctoring Honorlock Blackboard Proctoring Honorlock D2L Proctoring

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/15/2025 01:44AM

This incident has been resolved. All services have been restored.

MONITORING about 1 month ago - at 09/15/2025 01:39AM

Our engineering team has confirmed that services have been restored; however, some users may still be impacted. A refresh/reload of the webpage or relaunching of proctoring should correct any current problems. Our engineering team will continue to monitor the situation for the time being.

IDENTIFIED about 1 month ago - at 09/15/2025 01:34AM

We have identified the issue and have implemented a fix.

INVESTIGATING about 1 month ago - at 09/15/2025 01:14AM

We have received reports of 504 gateway errors and our engineering team is currently invesitgating the cause.

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