Outage in Honorlock

Service Outage - 504 Timeout Errors

Resolved Minor
September 15, 2025 - Started 6 days ago - Lasted 33 minutes
Official incident page

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Outage Details

We have received reports of 504 gateway errors and our engineering team is currently invesitgating the cause.
Components affected
Honorlock Aleks Proctoring Honorlock Application Honorlock Third-party Platform Proctoring Honorlock Canvas Proctoring Honorlock Blackboard Proctoring Honorlock D2L Proctoring
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 09/15/2025 01:44AM

This incident has been resolved. All services have been restored.

MONITORING 6 days ago - at 09/15/2025 01:39AM

Our engineering team has confirmed that services have been restored; however, some users may still be impacted. A refresh/reload of the webpage or relaunching of proctoring should correct any current problems. Our engineering team will continue to monitor the situation for the time being.

IDENTIFIED 6 days ago - at 09/15/2025 01:34AM

We have identified the issue and have implemented a fix.

INVESTIGATING 6 days ago - at 09/15/2025 01:14AM

We have received reports of 504 gateway errors and our engineering team is currently invesitgating the cause.

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