Outage in Honorlock

AWS Service Outage - Reopened

Resolved Minor
October 20, 2025 - Started 9 days ago - Lasted about 8 hours
Official incident page

Incident Report

AWS service outage: Sporadic issues regarding launching and starting exams are still ongoing. AWS has made several improvements and are working through processing the backlog of SQS messages in Lambda queues.
Components affected
Honorlock D2L Proctoring Honorlock Third-party Platform Proctoring Honorlock Canvas Proctoring Honorlock Blackboard Proctoring Honorlock Aleks Proctoring Honorlock Application

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 10/20/2025 08:40PM

Honorlock Services are fully operational, and we will continue to monitor the situation until AWS services are fully restored.

MONITORING 9 days ago - at 10/20/2025 06:18PM

AWS is applying mitigations to the remaining Availability Zones at which point they expect launch errors and network connectivity issues to subside.

MONITORING 9 days ago - at 10/20/2025 03:29PM

Additional improvements have been made, the AWS team continue to investigate and restore services.

MONITORING 9 days ago - at 10/20/2025 01:16PM

AWS has reported progress being made on restoring services in the US-EAST-1 Region

MONITORING 9 days ago - at 10/20/2025 12:15PM

AWS service outage: Sporadic issues regarding launching and starting exams are still ongoing. AWS has made several improvements and are working through processing the backlog of SQS messages in Lambda queues.

Latest Honorlock outages

Honorlock Services affected by AWS Outage - 9 days ago
Service Outage - 504 Timeout Errors - about 1 month ago
3rd party chat provider experiencing service outage. - 4 months ago
3rd party chat provider experiencing service outage. - 5 months ago
Exam Start Issues - 8 months ago

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