Outage in HotDoc

Processing Delaying with Pin Payments

Resolved Minor

June 11, 2024 - Started over 1 year ago - Lasted about 21 hours
Official incident page

Incident Report

We have identified a issue that impacting the processing of payments for customer using Pin Payments. This is impacting: Capturing pre-authorisation, Release of funds and refund processing. We have identified that this impacts requests that have been put through since 9am 10th June. Our product development team are currently implementing a solution to fix the issue. We will provide further updates in the next 2 hours.

Components affected

HotDoc hotdoc.com.au

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 06/11/2024 11:24PM

All delayed processing requests have now been processed. If you are still experiencing any issues, please contact our Support team.

MONITORING over 1 year ago - at 06/11/2024 04:10AM

We have implemented a fix for the issue present and are now processing requests have been "pending". Processing backlog is nearing cleared. We will provide an update in the next 2 hours.

IDENTIFIED over 1 year ago - at 06/11/2024 02:15AM

We have identified a issue that impacting the processing of payments for customer using Pin Payments. This is impacting: Capturing pre-authorisation, Release of funds and refund processing.

We have identified that this impacts requests that have been put through since 9am 10th June.

Our product development team are currently implementing a solution to fix the issue. We will provide further updates in the next 2 hours.

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