Outage in HotDoc
Processing Delaying with Pin Payments
Resolved Minor
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Outage Details
Components affected
HotDoc hotdoc.com.auLatest Updates ( sorted recent to last )
All delayed processing requests have now been processed. If you are still experiencing any issues, please contact our Support team.
We have implemented a fix for the issue present and are now processing requests have been "pending". Processing backlog is nearing cleared. We will provide an update in the next 2 hours.
We have identified a issue that impacting the processing of payments for customer using Pin Payments. This is impacting: Capturing pre-authorisation, Release of funds and refund processing.
We have identified that this impacts requests that have been put through since 9am 10th June.
Our product development team are currently implementing a solution to fix the issue. We will provide further updates in the next 2 hours.
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