Outage in HotDoc
Kiosk Check-In Not Working
Resolved MinorIncident Report
We are currently aware of a issue affecting all clinics using both Kiosk and Best Practice who are currently experiencing an issue where kiosk check-in fails, leaving patients stuck on the "Please go see reception" screen.
Engineering has confirmed this is related to the May BP Update.
Our team is working to resolve these issues as a priority and will provide further updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 05/06/2026 03:26AM
We can confirm that this issue has now been resolved and functionality for Kiosk Check-in should be back to normal.
INVESTIGATING
4 days ago - at 05/06/2026 01:49AM
We are currently aware of a issue affecting all clinics using both Kiosk and Best Practice who are currently experiencing an issue where kiosk check-in fails, leaving patients stuck on the "Please go see reception" screen.
Engineering has confirmed this is related to the May BP Update.
Our team is working to resolve these issues as a priority and will provide further updates as they become available.
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