Outage in HotDoc
Degraded performance impacting Payment collection.
Resolved MinorIncident Report
We are currently investigating an issue causing degraded performance across the HotDoc platform. And we're aware that is impacting the ability to take payments for patient appointments with payment collection potentially delayed.
As a result of this issue, it is impacting Telehealth On-Demand (TOD) appointments are also failing. As a result we have temporarily disabled TOD appointments.
Our engineering team is actively working on a resolution.
We will provide further updates as our investigation progresses.
Components affected
HotDoc hotdoc.com.auTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 05/18/2026 06:24AM
We can confirm that this issue is now resolved. Both the Payments feature and Telehealth On Demand are back online now.
MONITORING
12 days ago - at 05/18/2026 05:53AM
We have now deployed a fix to address the payments collections processing delays. We are now monitoring the result of the fix.
INVESTIGATING
12 days ago - at 05/18/2026 02:31AM
We are currently investigating an issue causing degraded performance across the HotDoc platform. And we're aware that is impacting the ability to take payments for patient appointments with payment collection potentially delayed.
As a result of this issue, it is impacting Telehealth On-Demand (TOD) appointments are also failing. As a result we have temporarily disabled TOD appointments.
Our engineering team is actively working on a resolution.
We will provide further updates as our investigation progresses.
Latest HotDoc outages
Kiosk Check-In Not Working - 24 days ago
Syncing Issues affecting Partial Patient Matches - 24 days ago
Degraded Platform Performance - about 1 month ago
Halo Sync Degradation - 2 months ago
SMS Replies to appointment reminders not being received - 6 months ago
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