Degraded Platform Performance

Thank you for your patience while we resolved this issue.

We can confirm now that backlogs are now processed and services should be returned to normal functionality.

Should you still experience issues, please contact our Support team.

We are continuing to process any backlogs for our Data Synchronisation.

We will continue to monitor and provide a further update once everything is confirmed stable.

We have identified the root cause of the performance degradation and have applied a fix.

The change causing the issue has been reverted and our systems are recovering. Data synchronisation is currently catching up and is expected to be fully restored within the next 20–30 minutes.

We will continue to monitor and provide a further update once everything is confirmed stable.

We are continuing to investigate this issue.

We are currently investigating an issue causing degraded performance across the HotDoc platform. Some users may experience slow page loads, timeouts, or difficulty completing actions such as bookings.

Our engineering team identified the issue beginning at approximately 12:15 AM AEST on 16 April and is actively working on a resolution. The root cause appears to be related to elevated load on our backend infrastructure, which is impacting service reliability.

We will provide further updates as our investigation progresses.