Outage in HotDoc

Outage with Core Practice Software Integration

Resolved Minor
August 06, 2024 - Started 5 months ago - Lasted about 24 hours
Official incident page

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Outage Details

An issue has been identified with the API for integration between Core Practice and HotDoc. Customers using HotDoc are experiencing trouble confirming appointment requests. Our Product team is currently working with the team are Core Practice to resolve this issue. While we resolve this issue, bookings for Core Practice customers will be temporarily disabled.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 08/06/2024 11:57PM

This has now been resolved and all Core Practice clinic have been restored online.

IDENTIFIED 5 months ago - at 08/06/2024 12:04AM

An issue has been identified with the API for integration between Core Practice and HotDoc. Customers using HotDoc are experiencing trouble confirming appointment requests. Our Product team is currently working with the team are Core Practice to resolve this issue. While we resolve this issue, bookings for Core Practice customers will be temporarily disabled.

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