Outage in Housecall Pro

Pipeline card status and updates are delayed

Resolved Minor

May 17, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We’re currently seeing a degraded experience with new Pipeline cards not displaying on the board. Jobs and leads are being created successfully and can still be accessed elsewhere in the platform. We apologize for any inconvenience this may have caused. Our team is actively working to resolve the issue, and we appreciate your patience and understanding.

Components affected

Housecall Pro Pro web

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 05/17/2024 11:00PM

This issue is resolved.

MONITORING over 1 year ago - at 05/17/2024 08:52PM

A potential fix for this issue has been deployed, and we are monitoring impact of this fix.

IDENTIFIED over 1 year ago - at 05/17/2024 08:03PM

We’re currently seeing a degraded experience with new Pipeline cards not displaying on the board. Jobs and leads are being created successfully and can still be accessed elsewhere in the platform.
We apologize for any inconvenience this may have caused. Our team is actively working to resolve the issue, and we appreciate your patience and understanding.

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