CRM functionality is partially degraded

We've identified and addressed the root cause of the performance degradation. The incident has been fully resolved and should be working properly. No data was lost.

We've addressed the issue that caused performance degradation since 10:54 AM EST (UTC -05:00) on Nov 25, 2024. We're monitoring closely to ensure the tools recover properly.

We've identified the issue that's caused performance degradation since 10:54 AM EST (UTC -05:00) on Nov 25, 2024. We're addressing the cause of this issue and will update this page when we have more information.

We are experiencing a system-wide performance degradation that is primarily impacting search, indexing, exports, and data synchronization of CRM records, resulting in a 1% error rate.

While most of the application remains functional, users may encounter increased error rates and slower loading times, particularly in areas that interact with CRM records. These issues can typically be resolved with a page refresh.

Our team is actively investigating and working to resolve the underlying cause of these performance issues.