Outage in Hydrow

Outage - Members unable to row.

Resolved Major
January 29, 2024 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating reports of members being unable to row or otherwise use their Hydrow with the message "Hydrow Has Stopped" We will update with more info within 30 minutes
Components affected
Hydrow Service
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/29/2024 05:20PM

All services are returned to normal operation and no new reports of the On-Hydrow error have been received for the last 20 minutes. We are declaring this issue resolved.

MONITORING almost 2 years ago - at 01/29/2024 05:03PM

We discovered a root cause for this issue and implemented a fix. We see activity already returning to normal but will continue to monitor.

INVESTIGATING almost 2 years ago - at 01/29/2024 04:47PM

We are investigating reports of members being unable to row or otherwise use their Hydrow with the message "Hydrow Has Stopped"

We will update with more info within 30 minutes

Latest Hydrow outages

Service Disruption: Possible Workout Playback Impacts - 5 months ago
Setup Errors for Some Hydrow Rowers Identified - 6 months ago
Headline: Unable to add products to cart on - about 1 year ago
hydrow.com website not accessbile - over 1 year ago
Hydrow Service Outage - over 1 year ago

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