Outage in Hydrow

Partial Outage - Hydrow is not available error

Resolved Major
February 17, 2024 - Started 10 months ago - Lasted about 6 hours
Official incident page

IsDown continuously monitors the Hydrow status page and multiple sources to provide up-to-date information. Check back with us for the latest Hydrow uptime status.

Outage Details

We are investigating reports of members being unable to row or otherwise use their Hydrow with the message "Hydrow is not available / Internal server error." This appears to be isolated to new member accounts or guest users on commercial rowers.
Components affected
Hydrow Service
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 02/18/2024 12:15AM

We have implemented a fix. All Hydrow services have been restored and this incident is now resolved.

IDENTIFIED 10 months ago - at 02/17/2024 07:24PM

We have discovered a root cause for this issue and are implementing a fix. We will provide an additional update when the fix is complete.

INVESTIGATING 10 months ago - at 02/17/2024 06:53PM

We are investigating reports of members being unable to row or otherwise use their Hydrow with the message "Hydrow is not available / Internal server error." This appears to be isolated to new member accounts or guest users on commercial rowers.

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