Outage in iAdvize (HA)
Service disruption - Access to iAdvize
Resolved Minor
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Outage Details
The service to access to the platform is currently down. Our technical team is mobilized.
Components affected
iAdvize (HA) Login iAdvize (HA) Login iAdvize (HA) SMS iAdvize (HA) WhatsApp iAdvize (HA) Twitter iAdvize (HA) Facebook Messenger iAdvize (HA) FacebookLatest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 12/14/2022 01:56PM
All our services are now operating normally. We appreciate your patience as we worked through this and apologize for the inconvenience.
MONITORING
over 2 years ago - at 12/14/2022 11:22AM
All services (including third party channels) are back in operation. We continue to monitor the platform.
MONITORING
over 2 years ago - at 12/14/2022 11:00AM
Following the incident, disruptions are observed on the reception of new conversations from third-party channels. Our technical team is working on it.
MONITORING
over 2 years ago - at 12/14/2022 10:39AM
We are continuing to monitor for any further issues.
MONITORING
over 2 years ago - at 12/14/2022 09:11AM
The access to the platform is operational again. Our teams monitor the platform.
IDENTIFIED
over 2 years ago - at 12/14/2022 09:09AM
The issue has been identified. Some actions are still ongoing. The return to normal is gradual.
INVESTIGATING
over 2 years ago - at 12/14/2022 08:58AM
The service to access to the platform is currently down. Our technical team is mobilized.
Latest iAdvize (HA) outages
P1 - Copilots are not responding - 7 days ago
(P2) The video channel is out of order - 23 days ago
(P2) Latency in Copilot's response time - 3 months ago
P1 - Perturbations in engagement and conversation creation - 4 months ago
Impossibility for visitors to start conversations - 5 months ago
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