P0 - Service disruption - Impossible to start new conversations & errors on the conversation panel

During the monitoring performed since the last update, no issue has been identified.

As stated earlier, this incident is resolved since 10:50am CET. We are now closing this status incident publication.

The incident is over since 10:50am CET. The conversation processing flow is now operational.

Thank you for your patience.

Following technical interventions we are noticing great improvements.
iAdvize services have been restarted gradually, while monitoring the results.

You should notice improvements on your side:
- On the visitor side: Notification are visible on the website and conversations can be started
- For agents: New incoming conversations can arrive on the conversation panel
- For admins & managers: Inconsistencies could still be seen on some reports, we are currently working on it.

We are monitoring the situation, we will communicate again when we notice the situation is fully back to normal.

Our technical team is still actively working on this issue to mitigate this incident.
Several interventions have been performed, but the situation is still not back to normal.

We continue to notice impacts on several services:
- On the visitor side: It is impossible to start conversations, no notification is visible on the website
- For agents: Different kinds of impacts, like errors on the conversations panel when handling opened conversations, no new incoming conversations
- For admins & managers: Inconsistencies on some reports (production report does not show connected agents, conversation report does not show past conversations)

We are still investigating and attempting to mitigate the issue. We will update again as we have more information.
Thank you for your patience.

We are currently experiencing service disruptions, so you may notice issues on several services:
- It is impossible to start new conversations
- Errors on the conversations panel on opened conversations
- Inconsistencies on some reports (production report)

Our technical team is currently working on this issue.