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IAM Cloud Outage History

Every past IAM Cloud outage tracked by IsDown, with detection times, duration, and resolution details.

There were 67 IAM Cloud outages since September 2017. The 8 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor April 15, 2026

April 2026: Legacy (CDM v2) license validation issue

Detected Apr 15, 2026 4:01 AM EDT · Resolved Apr 15, 2026 6:04 AM EDT · Duration about 2 hours

A license validation issue in IAM Cloud's CDM v2 (Legacy) service caused customers to receive license expiry notifications and prevented access to the system for 2.1 hours. Affected customers were initially required to raise helpdesk tickets for manual reset operations while engineers worked on a permanent solution. A global fix was successfully deployed, restoring normal service functionality for all CDM v2 legacy users.

Minor March 18, 2026

March 2026: Microsoft service issue causing 503 ‘Service Unavailable’ responses from SharePoint API

Detected Mar 18, 2026 1:22 PM EDT · Resolved Mar 20, 2026 6:32 AM EDT · Duration 1 day

A Microsoft service-side issue caused elevated 503 'Service Unavailable' responses from SharePoint API, impacting IAM Cloud's Cloud Drive Mapper v3.x and causing performance degradation for multiple customers globally. The issue was distinct from normal throttling behavior and resulted in unexpected service unavailability across various tenancies. After 41.2 hours, telemetry indicated that 503 errors and CDM performance returned to normal levels, suggesting Microsoft implemented a backend fix to resolve the service-side problem.