Outage in IDEXX Laboratories

SmartOrder – Patterson Ordering Unavailable

Minor

January 05, 2026 - Started 2 months ago
Official incident page

Incident Report

SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully. Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue. Our teams are actively investigating and will share updates as more information becomes available.

Components affected

IDEXX Laboratories SmartOrder - Online Inventory Ordering

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Latest Updates ( sorted recent to last )

INVESTIGATING 2 months ago - at 01/05/2026 07:00PM

SmartOrder is currently experiencing a performance issue affecting order submissions to Patterson. At this time, Patterson orders submitted through SmartOrder within Cornerstone may fail to complete successfully.

Practices are encouraged to place orders directly through the Patterson website or by contacting their Patterson sales representative while we investigate the issue.

Our teams are actively investigating and will share updates as more information becomes available.

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