Outage in IDEXX Laboratories
Clinics are unable to DICOM sends images to VMS.
Resolved MajorIncident Report
We are currently investigating an issue with clinics being unable to send Dicom images to VMS.
Components affected
IDEXX Laboratories VetMedStat IDEXX Laboratories VMS18 IDEXX Laboratories VMS Admin IDEXX Laboratories VMS ProTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/22/2026 01:01PM
Monitoring is complete. We don't see any issues with image loading, and all downstream connections are live. Thank you for your patience during the extended monitoring period.
MONITORING
7 days ago - at 05/22/2026 03:39AM
We will continue to monitor through the night, but there should no longer be any delays with images loading.
MONITORING
7 days ago - at 05/21/2026 10:01PM
We continue to monitor incoming traffic. Some images are still loading slowly. This may continue for a while longer.
IDENTIFIED
7 days ago - at 05/21/2026 07:53PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 days ago - at 05/21/2026 07:08PM
We are currently investigating an issue with clinics being unable to send Dicom images to VMS.
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