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Outage in IDEXX Laboratories

Clinics are unable to DICOM sends images to VMS.

Resolved Major
May 21, 2026 - Started 7 days ago - Lasted about 18 hours
Official incident page

Incident Report

We are currently investigating an issue with clinics being unable to send Dicom images to VMS.

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 05/22/2026 01:01PM

Monitoring is complete. We don't see any issues with image loading, and all downstream connections are live. Thank you for your patience during the extended monitoring period.

MONITORING 7 days ago - at 05/22/2026 03:39AM

We will continue to monitor through the night, but there should no longer be any delays with images loading.

MONITORING 7 days ago - at 05/21/2026 10:01PM

We continue to monitor incoming traffic. Some images are still loading slowly. This may continue for a while longer.

IDENTIFIED 7 days ago - at 05/21/2026 07:53PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 days ago - at 05/21/2026 07:08PM

We are currently investigating an issue with clinics being unable to send Dicom images to VMS.

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