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Outage in IDEXX Laboratories

Delayed Results in VetConnect PLUS

Resolved Minor
September 24, 2026 - Started 12 days ago - Lasted about 21 hours
Official incident page

Incident Report

You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.
Components affected
IDEXX Laboratories Diagnostic Results IDEXX Laboratories Web IDEXX Laboratories Mobile

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 09/25/2026 05:38PM

Issue have been resolved.

IDENTIFIED 12 days ago - at 09/24/2026 09:44PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 12 days ago - at 09/24/2026 08:44PM

You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.

INVESTIGATING 12 days ago - at 09/24/2026 08:43PM

Triaging the Root cause

INVESTIGATING 12 days ago - at 09/24/2026 08:28PM

We are continuing to investigate this issue.

INVESTIGATING 12 days ago - at 09/24/2026 08:28PM

You may experience a delay in viewing or receiving results within VetConnect PLUS and your Integrated Practice Management Software. As always, IDEXX appreciates both your business and your patience. We apologize for any inconvenience this may cause and will post an update as soon as we know more.

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