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Outage in IDNow

[LEGACY] [Check'n'Sign] Product Notification

Major
July 09, 2025 - Started 8 months ago
Official incident page

Incident Report

Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms. For your reference and action, please find below the new URLs: Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io. Kind regards, Your IDnow Team
Components affected
IDNow Check'nSign.io

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Latest Updates ( sorted recent to last )
INVESTIGATING 8 months ago - at 07/09/2025 08:09AM

Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

For your reference and action, please find below the new URLs:

Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io

Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io

We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

Kind regards,
Your IDnow Team

Latest IDNow outages

[Check'n'Sign] Service Disruption - about 1 month ago
Service Disruption - about 2 months ago
[Check'n'Sign] Service Disruption - about 2 months ago

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