Outage in IDVerse

Twilio - SMS Delivery Delays to Multiple Networks in New Zealand

Resolved Major
November 19, 2024 - Started 6 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We have been advised by Twilio per https://status.twilio.com/incidents/sj0780pvq7rg that as of Nov 19, 2024 - 12:47 PM AEDT (14:47 NZDT) they are experiencing SMS delivery delays when sending messages to multiple carrier networks in New Zealand. End user receipt of IDV links via SMS to New Zealand will be impacted as a result Twilio engineers are working with their carrier partners to resolve the issue. Regular updates will be provided on the status of ongoing remediations
Components affected
IDVerse 3rd Party Systems
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/19/2024 08:33AM

As of 18:44PM AEDT (20:44PM NZDT) Twilio have advised they are longer experiencing SMS delivery delays when sending messages to multiple networks in New Zealand. This incident has been marked as resolved.

INVESTIGATING 6 months ago - at 11/19/2024 04:55AM

As of 15:41 AEDT (17:41 NZDT) Twilio have indicated investigations remain ongoing. They anticipate further updates within 4 hours of this update or as info becomes available.

Again, please do not hesitate to reach out to IDVerse Support for any concerns about NZ-facing SMS

INVESTIGATING 6 months ago - at 11/19/2024 03:37AM

As of 12:41 PM AEDT (14:41 PM NZDT) Twilio have indicated investigations are still ongoing. They anticipate further updates within 2 hours of this update or as info becomes available.

Please do not hesitate to reach out to IDVerse Support for any concerns about NZ-facing SMS

INVESTIGATING 6 months ago - at 11/19/2024 02:30AM

We have been advised by Twilio per https://status.twilio.com/incidents/sj0780pvq7rg that as of Nov 19, 2024 - 12:47 PM AEDT (14:47 NZDT) they are experiencing SMS delivery delays when sending messages to multiple carrier networks in New Zealand.

End user receipt of IDV links via SMS to New Zealand will be impacted as a result

Twilio engineers are working with their carrier partners to resolve the issue. Regular updates will be provided on the status of ongoing remediations

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