Outage in IDVerse

IDVerse OCR Engine Errors

Resolved Major
December 12, 2024 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

As of approximately 3:30PM AEDT 12/12 end users conducting IDV applications may have experienced issues with proper document upload, resulting in errors IDverse technical teams are working to resolve this ASAP and will provide regular updates as information becomes available
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 12/12/2024 08:47AM

This incident has been resolved.

MONITORING 2 months ago - at 12/12/2024 06:25AM

IDVerse technical teams have resolved the underlying errors. IDV transactions should now progress through for end-users

We will continue to monitor the situation and provide further updates as more information becomes available

IDENTIFIED 2 months ago - at 12/12/2024 06:09AM

As of approximately 3:30PM AEDT 12/12 end users conducting IDV applications may have experienced issues with proper document upload, resulting in errors

IDverse technical teams are working to resolve this ASAP and will provide regular updates as information becomes available

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