Outage in IDVerse

AU Region - IDVerse Liveness API Outage

Resolved Major
July 28, 2025 - Started 17 days ago - Lasted about 16 hours
Official incident page

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Outage Details

IDVerse Operations have advised of a 13 minute outage of the Liveness API endpoint in the AU region between 06:14 to 06:27 UTC (16:14 to 16:27 AEST) today 28/07/25 This issue would have presented as a nondescript error at the Liveness stage of an Identity Verification, potentially impacting the completion of Liveness capture until the issue was resolved. Whilst we expect any current applications impacted can be retried with success, please reach out to to IDVerse Support for further assistance
Components affected
IDVerse Liveness Engine API
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 07/28/2025 11:08PM

This incident has been resolved.

MONITORING 17 days ago - at 07/28/2025 06:46AM

IDVerse Operations have advised of a 13 minute outage of the Liveness API endpoint in the AU region between 06:14 to 06:27 UTC (16:14 to 16:27 AEST) today 28/07/25

This issue would have presented as a nondescript error at the Liveness stage of an Identity Verification, potentially impacting the completion of Liveness capture until the issue was resolved.

Whilst we expect any current applications impacted can be retried with success, please reach out to to IDVerse Support for further assistance

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