Outage in IDVerse

IDKit - Users unable to capture document, instead receive 'Couldn’t recognise your ID'

Resolved Major
August 01, 2025 - Started 13 days ago - Lasted 4 days
Official incident page

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Outage Details

We have heard reports of some user being unable to capture documents as part of the user flow. This is currently being investigated by the team.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 08/05/2025 12:12AM

We have monitored the system post-resolution over the weekend and can confirm that it is now functioning as intended.

MONITORING 13 days ago - at 08/01/2025 07:21AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 13 days ago - at 08/01/2025 06:14AM

This has been confirmed to impact all IDKit saas regions. The fix is currently in progress and will provide further updates once deployed.

IDENTIFIED 13 days ago - at 08/01/2025 04:18AM

We are continuing to work on a fix for this issue.

IDENTIFIED 13 days ago - at 08/01/2025 03:26AM

This is currently under investigation.

IDENTIFIED 13 days ago - at 08/01/2025 03:26AM

We have heard reports of some user being unable to capture documents as part of the user flow. This is currently being investigated by the team.

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