Outage in IDVerse
IDKit - Users unable to capture document, instead receive 'Couldn’t recognise your ID'
Resolved MajorIncident Report
We have heard reports of some user being unable to capture documents as part of the user flow. This is currently being investigated by the team.
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Latest Updates ( sorted recent to last )
RESOLVED
9 months ago - at 08/05/2025 12:12AM
We have monitored the system post-resolution over the weekend and can confirm that it is now functioning as intended.
MONITORING
9 months ago - at 08/01/2025 07:21AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 months ago - at 08/01/2025 06:14AM
This has been confirmed to impact all IDKit saas regions. The fix is currently in progress and will provide further updates once deployed.
IDENTIFIED
9 months ago - at 08/01/2025 04:18AM
We are continuing to work on a fix for this issue.
IDENTIFIED
9 months ago - at 08/01/2025 03:26AM
This is currently under investigation.
IDENTIFIED
9 months ago - at 08/01/2025 03:26AM
We have heard reports of some user being unable to capture documents as part of the user flow. This is currently being investigated by the team.
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