Outage in IDVerse

High rate of DFA-flagged applications

Resolved Minor
June 29, 2025 - Started 5 months ago - Lasted 29 days
Official incident page

Incident Report

We are currently investigating an issue involving certain APAC clients where every transaction completed between approximately 7AM and ~ 11:10AM 29/06/25 may have returned HIGH RISK results for DFA without obvious cause Initial consultation with IDVerse Operations personnel has identified this as potentially originating from service disruptions with a 3rd party data vendor, however investigations remain ongoing. Please reach out to IDVerse Support for further assistance
Components affected
IDVerse IDKit Enterprise Platform

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/28/2025 06:40AM

This incident was resolved as of 11:10AM 29/06/25 with resumption of impacted service - please contact IDVerse Support for further assistance and information

MONITORING 5 months ago - at 06/29/2025 01:31AM

We are currently investigating an issue involving certain APAC clients where every transaction completed between approximately 7AM and ~ 11:10AM 29/06/25 may have returned HIGH RISK results for DFA without obvious cause

Initial consultation with IDVerse Operations personnel has identified this as potentially originating from service disruptions with a 3rd party data vendor, however investigations remain ongoing.

Please reach out to IDVerse Support for further assistance

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