Outage in IllumiDesk
Stack deployment errors
Resolved MinorIncident Report
We have identified an issue when customers deploy new Stacks. This issue is occurring due to rate limits with our DockerHub registry when pulling images anonymously. Our team is currently updating the service to pull images only when not present in the node instance and will authenticate to the docker.io/illumidesk account to increase the number of available pulls per period.
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Latest Updates ( sorted recent to last )
RESOLVED
over 4 years ago - at 04/26/2021 09:07PM
We have resolved this incident by throttling the number of docker image pulls in the production environment as well as authenticating to the docker.io registry to avoid potential rate limit issues.
IDENTIFIED
over 4 years ago - at 04/26/2021 04:31PM
We have identified an issue when customers deploy new Stacks. This issue is occurring due to rate limits with our DockerHub registry when pulling images anonymously. Our team is currently updating the service to pull images only when not present in the node instance and will authenticate to the docker.io/illumidesk account to increase the number of available pulls per period.
Latest IllumiDesk outages
LTI 1.3 launch errors - about 4 years ago
Delayed grader response times - over 4 years ago
Partial outage with Virgnia region cluster - over 4 years ago
Intermittent end-user access errors - over 4 years ago
Server Launch Errors - almost 6 years ago
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