Outage in IllumiDesk

Intermittent file and folder access

Resolved Minor
September 26, 2019 - Started about 6 years ago - Lasted over 2 years
Official incident page

Incident Report

We are experiencing intermittent file and folder access with your managed file system services in our Pilot environment. To remedy the situation short term, recreate your Pilot projects, folders, and files and re-add these resources as a new Assignment.

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Latest Updates ( sorted recent to last )
RESOLVED about 6 years ago - at 09/26/2019 02:20PM

We have successfully migrated the Pilot system to a new shared file system cluster. Please recreate your projects and servers to continue testing the system. Thanks!

IDENTIFIED about 6 years ago - at 09/26/2019 02:19PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 6 years ago - at 09/26/2019 01:01PM

We are experiencing intermittent file and folder access with your managed file system services in our Pilot environment. To remedy the situation short term, recreate your Pilot projects, folders, and files and re-add these resources as a new Assignment.

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