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Outage in Illuminate Education

AWS outage affecting Renaissance programs

Resolved Major
October 20, 2025 - Started 3 months ago - Lasted about 23 hours
Official incident page

Incident Report

Due to the AWS outage, Renaissance programs are being affected at this time. We are seeing issues with logging in, item banks not loading, and blank white pages. Our Teams are continuing to monitor Renaissance programs while AWS works to resolve the outage. We will provide updates on this page as soon as they are made available.
Components affected
Illuminate Education DnA

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 10/21/2025 03:21PM

Our Teams have verified that Renaissance programs are working as expected this morning. This incident has been to Resolved.

MONITORING 3 months ago - at 10/20/2025 11:12PM

AWS has deemed this outage as resolved. Our Teams have verified that Renaissance programs are working as expected at this time.

Renaissance will be monitoring the programs overnight and into the morning for any behavior that could be an issue resulting from this outage.

MONITORING 3 months ago - at 10/20/2025 08:50PM

Service recovery across all AWS services continues to improve. Renaissance Teams will continue to monitor the health status of AWS and Renaissance programs through to resolution of this outage.

MONITORING 3 months ago - at 10/20/2025 07:55PM

AWS is beginning to see recovery with their services. Renaissance Teams are showing that DnA item banks have recovered and RGP issues are recovering gradually.

We will continue to provide updates as they are made available.

MONITORING 3 months ago - at 10/20/2025 06:25PM

We are beginning to see improvements for item banks and logins but these improvements can be sporadic.

Our Teams are continuing to monitor Renaissance programs while AWS works to resolve the outage. We will provide updates on this page as soon as they are made available.

MONITORING 3 months ago - at 10/20/2025 04:53PM

Due to the AWS outage, Renaissance programs are being affected at this time. We are seeing issues with logging in, item banks not loading, and blank white pages.

Our Teams are continuing to monitor Renaissance programs while AWS works to resolve the outage. We will provide updates on this page as soon as they are made available.

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