Outage in Illuminate Education

RGP - Manage Apps & Users - Searching by Class results in an error

Resolved Minor
December 03, 2025 - Started 13 days ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating this issue. We will provide updates as they are made available.

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Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 12/03/2025 09:59PM

This issue has been resolved.

MONITORING 13 days ago - at 12/03/2025 09:09PM

The resolution has been deployed and the verification has been completed. Our Engineers will continue to monitor the issue for any further instances.

IDENTIFIED 13 days ago - at 12/03/2025 05:17PM

Our Engineers have identified the root cause and are currently working on a resolution that will be deployed this afternoon. Once the deployment has been completed and verification has been received that this issue has been resolved, an update will be added on this page.

INVESTIGATING 13 days ago - at 12/03/2025 02:41PM

We are currently investigating this issue. We will provide updates as they are made available.

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