Imagine Learning Outage History

Imagine Illustrative Mathematics 6-8 experienced a major outage that prevented users from accessing the product entirely. The incident lasted 39 minutes while the technical team investigated and implemented a solution. The service was fully restored and users were able to resume normal activities.

Some students experienced error messages when attempting to open Imagine Edgenuity courses, affecting multiple academies and instructional services including Imagine Learning Excellence Academy, Giant Campus, Park City Independent, and others. A temporary workaround was available by clearing browser cookies while the team worked on a permanent fix. The issue was resolved after 26.6 hours with a permanent solution implemented and monitored to ensure stability.

Imagine Learning Classroom experienced a login issue that prevented users from accessing multiple educational products including Illustrative Mathematics, EL Education, Guidebooks, and Odell Education for 1.6 hours. The technical team implemented a solution and monitored the system to ensure stability. The incident was fully resolved, allowing users to resume normal activities.

Students and teachers experienced errors when accessing Imagine Edgenuity and Imagine EdgeEX platforms, affecting multiple educational services including virtual academies and instructional platforms. The incident impacted eight different components within the Imagine Learning ecosystem for 6.4 hours. The issue was resolved and users were able to resume normal activities without difficulty.

Imagine MyPath and Imagine Español experienced inaccurate student usage reports and growth reports for approximately 4 days. The reporting data issue affected users' ability to view correct student progress information during this period. The service was fully restored with accurate reporting data, and any missing or incorrect data from the outage period was backfilled and corrected.

Imagine Edgenuity experienced an issue where scoring alerts incorrectly appeared for uncounted or auto-graded activities, affecting educators using the platform. The incident impacted multiple components including Imagine Edgenuity, Imagine Learning Excellence Academy, and several other educational services. The team identified and resolved the issue within 3.1 hours, allowing users to resume normal activities.

Imagine Edgenuity experienced a service disruption where schedules created by administrators failed to run properly. The issue affected the Imagine Edgenuity component and prevented normal scheduling functionality for approximately 7 days. The problem was resolved on April 16th, allowing users to resume normal activities.

Twig Science users experienced intermittent issues accessing class data for approximately 1.5 hours. The issue was identified and a fix was implemented, with the service being monitored before full resolution. The incident was resolved after the fix proved successful.

Imagine Learning experienced a roster synchronization issue where changes made within 12 hours were not reflected across multiple products including Imagine Math, Imagine Language & Literacy, Imagine Galileo, and several other educational platforms. The incident affected educators and students who encountered outdated class rosters across the affected services. The issue was resolved after 21.4 hours with a fix implemented and monitored by the technical team.

Imagine Edgenuity experienced an issue where schedules created by administrators were not running properly. The incident lasted 4.5 hours and affected the Imagine Edgenuity platform. The issue was resolved and users were able to resume normal activities.