Imagine Learning Outage History

Teachers using Imagine Edgenuity were unable to download student uploaded assignments for 5.8 hours, affecting multiple educational platforms including Imagine Purpose 6-12, Imagine Learning Excellence Academy, and several virtual academies. The team identified the root cause, implemented a solution, and restored full functionality after monitoring to ensure stability.

Imagine Learning experienced a major incident where users on Chromebooks and iPads were unable to log in using Clever or ClassLink authentication across multiple products including Imagine Math, Imagine Language & Literacy, Imagine Español, and several other educational platforms. The authentication issue affected all listed components for 1.5 hours before the team implemented a solution and restored normal login functionality.

Imagine Edgenuity experienced a major service incident where students encountered error messages when completing activities across multiple platforms including Imagine Purpose 6-12, Imagine Learning Excellence Academy, and several virtual academies. The issue lasted 6.3 hours before the team identified the root cause, implemented a solution, and restored normal functionality. All affected users can now resume their activities without difficulty.

A major service incident affected multiple Imagine Learning products (EdgeEX, IL Classroom, Illustrative Mathematics, EL Education, Guidebooks, and Odell Education) where students were unable to upload submissions for questions and activities. The issue was resolved within 9 minutes, allowing users to resume activities normally.

Imagine Learning experienced a 14.7-hour service disruption affecting multiple products including MyPath K-12, Language & Literacy, EdgeEX, Español, Galileo, Traverse, Purpose K-5, Math, and Math Facts. Users encountered login failures, navigation errors, missing essay scores, and system slowness across these platforms. The team implemented a fix and confirmed full service restoration after monitoring the solution.

Imagine Learning experienced intermittent issues for 21.8 hours where some users encountered login failures from the Product Selection Page, navigation errors, and system slowness across multiple products including Imagine MyPath K-12, Imagine Language & Literacy, Imagine Español, Imagine Galileo, Traverse, Imagine Purpose K-5, Imagine Math, and Imagine Math Facts. The technical team investigated and resolved the issues, allowing users to resume normal activities.

Users were unable to log in from the Product Selection Page, affecting multiple Imagine Learning products including MyPath K-12, Español, Galileo, Traverse, and Purpose K-5. The login issue persisted for 1.1 hours before being resolved, allowing users to resume normal activities.

A login issue affected some students and educators using Imagine Math and Imagine Math Facts, preventing them from accessing the platforms. The incident lasted 3.5 hours while the team investigated the problem. The issue was resolved and users were able to resume normal activities.

Students using Imagine+ Assessment encountered error messages when attempting to complete diagnostic tests, preventing them from accessing this functionality. The issue affected the diagnostic feature specifically within the assessment platform. The problem was resolved after 1.9 hours, allowing students to resume their assessment activities normally.

Users experienced login failures when attempting to access Imagine Learning's Virtual Portal, preventing access to Instructional Services and Academies including multiple campuses and virtual academies. The authentication issue was resolved after 16 minutes, allowing users to resume normal activities.