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Imagine Learning Outage History

Every past Imagine Learning outage tracked by IsDown, with detection times, duration, and resolution details.

There were 152 Imagine Learning outages since June 2024. The 83 outages from the last 12 months are summarized below, with incident details, duration, and resolution information.

Minor April 1, 2026

April 2026: Imagine Edgenuity - Teachers Cannot Download Student Uploaded Assignments

Detected Apr 1, 2026 12:03 PM EDT · Resolved Apr 1, 2026 5:51 PM EDT · Duration about 6 hours

Teachers using Imagine Edgenuity were unable to download student uploaded assignments for 5.8 hours, affecting multiple educational platforms including Imagine Purpose 6-12, Imagine Learning Excellence Academy, and several virtual academies. The team identified the root cause, implemented a solution, and restored full functionality after monitoring to ensure stability.

Major March 31, 2026

March 2026: Multiple Products - Chromebooks and Tablets Users Cannot Login Using Clever and or Classlink

Detected Mar 31, 2026 2:26 PM EDT · Resolved Mar 31, 2026 3:58 PM EDT · Duration about 2 hours

Imagine Learning experienced a major incident where users on Chromebooks and iPads were unable to log in using Clever or ClassLink authentication across multiple products including Imagine Math, Imagine Language & Literacy, Imagine Español, and several other educational platforms. The authentication issue affected all listed components for 1.5 hours before the team implemented a solution and restored normal login functionality.

Major March 31, 2026

March 2026: Imagine Edgenuity - Some Activities Present Error Message

Detected Mar 31, 2026 1:24 PM EDT · Resolved Mar 31, 2026 7:43 PM EDT · Duration about 6 hours

Imagine Edgenuity experienced a major service incident where students encountered error messages when completing activities across multiple platforms including Imagine Purpose 6-12, Imagine Learning Excellence Academy, and several virtual academies. The issue lasted 6.3 hours before the team identified the root cause, implemented a solution, and restored normal functionality. All affected users can now resume their activities without difficulty.

Major March 27, 2026

March 2026: Multiple Products - Some Questions, Activities Requiring Student Uploads are Not Working

Detected Mar 27, 2026 3:21 PM EDT · Resolved Mar 27, 2026 3:31 PM EDT · Duration 9 minutes

A major service incident affected multiple Imagine Learning products (EdgeEX, IL Classroom, Illustrative Mathematics, EL Education, Guidebooks, and Odell Education) where students were unable to upload submissions for questions and activities. The issue was resolved within 9 minutes, allowing users to resume activities normally.

Minor March 26, 2026

March 2026: Multiple Products - Issues Logging In and Navigation

Detected Mar 26, 2026 9:23 AM EDT · Resolved Mar 27, 2026 12:04 AM EDT · Duration about 15 hours

Imagine Learning experienced a 14.7-hour service disruption affecting multiple products including MyPath K-12, Language & Literacy, EdgeEX, Español, Galileo, Traverse, Purpose K-5, Math, and Math Facts. Users encountered login failures, navigation errors, missing essay scores, and system slowness across these platforms. The team implemented a fix and confirmed full service restoration after monitoring the solution.

Minor March 25, 2026

March 2026: Multiple Products - Intermittent Issues with Login and Navigation

Detected Mar 25, 2026 9:22 AM EDT · Resolved Mar 26, 2026 7:09 AM EDT · Duration about 22 hours

Imagine Learning experienced intermittent issues for 21.8 hours where some users encountered login failures from the Product Selection Page, navigation errors, and system slowness across multiple products including Imagine MyPath K-12, Imagine Language & Literacy, Imagine Español, Imagine Galileo, Traverse, Imagine Purpose K-5, Imagine Math, and Imagine Math Facts. The technical team investigated and resolved the issues, allowing users to resume normal activities.

Major March 25, 2026

March 2026: Multiple Products - Users Cannot Login from Product Selection Page

Detected Mar 25, 2026 6:30 AM EDT · Resolved Mar 25, 2026 7:33 AM EDT · Duration about 1 hour

Users were unable to log in from the Product Selection Page, affecting multiple Imagine Learning products including MyPath K-12, Español, Galileo, Traverse, and Purpose K-5. The login issue persisted for 1.1 hours before being resolved, allowing users to resume normal activities.

Major March 24, 2026

March 2026: Imaging Math and Imagine Math Facts - Some Users Cannot Log In

Detected Mar 24, 2026 10:42 AM EDT · Resolved Mar 24, 2026 2:13 PM EDT · Duration about 4 hours

A login issue affected some students and educators using Imagine Math and Imagine Math Facts, preventing them from accessing the platforms. The incident lasted 3.5 hours while the team investigated the problem. The issue was resolved and users were able to resume normal activities.

Major March 22, 2026

March 2026: Imagine+ Assessment - Students Presented Errors When Attempting Diagnostic

Detected Mar 22, 2026 10:53 PM EDT · Resolved Mar 23, 2026 12:46 AM EDT · Duration about 2 hours

Students using Imagine+ Assessment encountered error messages when attempting to complete diagnostic tests, preventing them from accessing this functionality. The issue affected the diagnostic feature specifically within the assessment platform. The problem was resolved after 1.9 hours, allowing students to resume their assessment activities normally.

Major March 19, 2026

March 2026: Instructional Services and Academies - Cannot Log In

Detected Mar 19, 2026 5:51 PM EDT · Resolved Mar 19, 2026 6:07 PM EDT · Duration 16 minutes

Users experienced login failures when attempting to access Imagine Learning's Virtual Portal, preventing access to Instructional Services and Academies including multiple campuses and virtual academies. The authentication issue was resolved after 16 minutes, allowing users to resume normal activities.