Outage in imgix

Elevated rendering errors

Resolved Minor
November 14, 2024 - Started 12 months ago - Lasted about 7 hours
Official incident page

Incident Report

We have identified an issue with newly uploaded images appearing in Asset Manager after being uploaded. Note that the upload will succeed and the asset can be served, but it may not appear in Asset Manager. We are applying a fix. The rendering service is not affected.
Components affected
imgix API Service imgix Web Administration Tools

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/15/2024 02:56AM

This incident has been resolved.

IDENTIFIED 12 months ago - at 11/14/2024 08:18PM

We have identified an issue with newly uploaded images appearing in Asset Manager after being uploaded. Note that the upload will succeed and the asset can be served, but it may not appear in Asset Manager.

We are applying a fix.

The rendering service is not affected.

Latest imgix outages

We are investigating increased latency for first time renders in EU - 15 days ago
Investigating issues with changing account plans - 16 days ago
Investigating increased latency for cache misses in the EU region - 17 days ago
Investigating increased latency for new renders - 23 days ago
Issues with Dashboard - about 2 months ago

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