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Outage in imgix

Delay in Purge requests

Resolved Minor
December 16, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We have identified an issue with our purging service, causing new purge requests to be delayed in execution. (10mins+) Rendering services remain unaffected.
Components affected
imgix Purging

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/16/2024 01:03PM

The purge queue and purge time has been stable since the last provided update.

MONITORING over 1 year ago - at 12/16/2024 09:02AM

A fix has been implemented and new purge requests should again complete within expected times.
We are continuing to monitor the situation.

IDENTIFIED over 1 year ago - at 12/16/2024 07:01AM

Purge requests for images that use any of the below AI-parameters have been restored, but we are still observing longer purge times with a high queue.

- bg-replace
- compositions (any two or more ai features composed together, like bg-remove=true&upscale=true)

We are looking at different approaches and will update accordingly.

IDENTIFIED over 1 year ago - at 12/16/2024 06:42AM

The issue has been identified and we are working on a fix.

To speed up processing of queued purge requests, we will have to temporarily disable purge requests for images that use any of the following AI-parameters:
- bg-replace
- compositions (any two or more ai features composed together, like bg-remove=true&upscale=true)

INVESTIGATING over 1 year ago - at 12/16/2024 06:21AM

We have identified an issue with our purging service, causing new purge requests to be delayed in execution. (10mins+)

Rendering services remain unaffected.

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