Outage in imgix

Elevated rendering errors

Resolved Major
June 12, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating elevated render error rates for the service. Previously cached derivatives are not impacted.
Components affected
imgix API Service imgix Rendering Infrastructure imgix Web Administration Tools

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/12/2025 08:52PM

The service is completely restored.

MONITORING 4 months ago - at 06/12/2025 08:47PM

The Rendering API is fully recovered.

Web Administration tooling (logins and the Management API) are recovering. We are monitoring the results.

IDENTIFIED 4 months ago - at 06/12/2025 08:38PM

The Rendering API has fully recovered.

We are continuing to investigate Web Administration related issues (login and Management API) related to the incident.

MONITORING 4 months ago - at 06/12/2025 08:26PM

The service is restored. We are monitoring the situation.

IDENTIFIED 4 months ago - at 06/12/2025 06:53PM

The service is experiencing elevated error rates due to a major Google Cloud outage affecting services downstream.

Previously cached derivatives are not impacted.

We are investigating ways to mitigate this issue.

IDENTIFIED 4 months ago - at 06/12/2025 06:15PM

The issue has been identified and we are investigating a solution.

INVESTIGATING 4 months ago - at 06/12/2025 06:09PM

We are investigating elevated render error rates for the service.

Previously cached derivatives are not impacted.

Latest imgix outages

Issues with Dashboard - about 1 month ago
Elevated rendering errors - 5 months ago
Issues with logging in - 6 months ago
Missing Images in Asset Manager - 7 months ago
Delay in Purge requests - 10 months ago

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