Outage in imgix

Uploading errors in Asset Manager

Resolved Minor
January 12, 2026 - Started about 23 hours ago - Lasted about 1 hour
Official incident page

Incident Report

We are investigating an issue where Asset Manager returns errors for uploaded assets. Affected assets can still be served through the Rendering API but will not be visible in Asset Manager. Customers using the legacy Long Form Video feature may also encounter video delivery errors. We are investigating this issue.
Components affected
imgix Web Administration Tools

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Latest Updates ( sorted recent to last )
RESOLVED about 22 hours ago - at 01/12/2026 02:47PM

The uploading incident is resolved.

We will follow up with affected customers to restore visibility for previously uploaded assets.

MONITORING about 22 hours ago - at 01/12/2026 02:37PM

We have identified the issue and deployed a fix that applies to newly uploaded assets.

We are continuing to investigate a solution to restore visibility for assets uploaded prior to the fix in Asset Manager.

INVESTIGATING about 23 hours ago - at 01/12/2026 01:53PM

We are investigating an issue where Asset Manager returns errors for uploaded assets. Affected assets can still be served through the Rendering API but will not be visible in Asset Manager.

Customers using the legacy Long Form Video feature may also encounter video delivery errors.

We are investigating this issue.

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