Outage in Infobip

WhatsApp Business Service degradation

Resolved Minor
October 17, 2022 - Started almost 3 years ago - Lasted about 9 hours
Official incident page

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Outage Details

We are currently experiencing issues with processing of WhatsApp messages. Your messages might receive error 7011. Our dedicated teams are currently working on this issue. Start time: 17 October 2022 08:30 (UTC)
Components affected
Infobip WhatsApp Business Infobip WhatsApp Business Infobip WhatsApp Business Infobip WhatsApp Business Infobip WhatsApp Business
Latest Updates ( sorted recent to last )
IDENTIFIED almost 3 years ago - at 10/17/2022 09:40AM

After our preliminary investigation, the root cause seems to have originated on Meta's side. Our dedicated teams are actively working on this matter in co-operation with Meta's engineers.

Furthermore, the issue started earlier than it was initially reported:

On premise WhatsApp senders - 17 October 2022 01:26 (UTC)
Cloud WhatsApp senders - 17 October 2022 08:08 (UTC)

We will keep you updated on the progress.

INVESTIGATING almost 3 years ago - at 10/17/2022 09:16AM

We are currently experiencing issues with processing of WhatsApp messages. Your messages might receive error 7011. Our dedicated teams are currently working on this issue.

Start time: 17 October 2022 08:30 (UTC)

Latest Infobip outages

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EU Region-locked - Conversations Service Degradation - 5 days ago

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