Outage in Infobip

EMEA (DE) - Delivery report degradation - multiple channels

Resolved Minor
November 04, 2022 - Started about 2 years ago - Lasted 34 minutes
Official incident page

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Outage Details

We are currently experiencing an issue with SMS Reports over our EMEA (DE) data center. The issue is being investigated and more updates will follow shortly.
Components affected
Infobip HTTP API Infobip SMS Infobip Number Lookup Infobip ChatApps Infobip Mobile App Messaging (Push) Infobip Mobile Identity Infobip WhatsApp Business Infobip Email Infobip USSD Infobip Live Chat Infobip Voice Infobip MMS Infobip RCS
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/04/2022 11:23AM

The issue has been successfully resolved and the service is once again operational.
During the affected timeframe, you may have experienced rejected requests with HTTP error 500 while trying to fetch SMS MOs and Delivery Reports for all channels.

Start (UTC): 04.11.2022 10:39
End (UTC): 04.11.2022 10:48
Impact: Rejected requests with HTTP error 500

MONITORING about 2 years ago - at 11/04/2022 11:09AM

The issue has been fixed and additional channels were found to be affected by this degradation. We are currently monitoring the whole situation and more updates will follow soon.

INVESTIGATING about 2 years ago - at 11/04/2022 10:49AM

We are currently experiencing an issue with SMS Reports over our EMEA (DE) data center. The issue is being investigated and more updates will follow shortly.

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