Outage in Infobip

Billing service processing issue

Resolved Minor
November 17, 2022 - Started almost 3 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing the degradation on account balance/ TCL . The issue is currently being investigated and more information will follow.
Components affected
Infobip Other Portal apps Infobip Other Portal Apps
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/18/2022 06:37AM

This is to inform you that we had experienced issues with our billing service.
During the below specified time, clients may have encountered rejected messages with status 12 - REJECTED_NOT_ENOUGH_CREDITS .

Start (UTC): 17 November 2022 22:50
End (UTC): 18 November 2022 06:32
Impact: Rejected messages with status 12 - REJECTED_NOT_ENOUGH_CREDITS .

MONITORING almost 3 years ago - at 11/18/2022 06:30AM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 11/18/2022 05:40AM

Our dedicated team has managed to identify and fix the issue. However, we are now monitoring the service in order to make sure it operates as expected.

IDENTIFIED almost 3 years ago - at 11/18/2022 05:19AM

The root cause of the issue has been identified and we are working towards resolution. More information to follow in the next update.

INVESTIGATING almost 3 years ago - at 11/18/2022 04:35AM

We are continuing to investigate this issue and more information will follow.

INVESTIGATING almost 3 years ago - at 11/18/2022 03:51AM

We are continuing to investigate this issue and more information will follow.

INVESTIGATING almost 3 years ago - at 11/18/2022 03:20AM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 11/18/2022 02:51AM

We are experiencing the degradation on account balance/ TCL . The issue is currently being investigated and more information will follow.

INVESTIGATING almost 3 years ago - at 11/18/2022 02:47AM

We are experiencing the degradation on account balance/ TCL . The issue is currently being investigated and more information will follow.

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