Outage in Infobip

Saudi Arabia - Customer Portal Service degradation

Resolved Minor
October 07, 2025 - Started about 4 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing issues in our Saudi Arabia data centre. You may experience slowness and issues while using the Customer Portal and related services. Our dedicated team is currently investigating, and we'll share more information in the next update.
Latest Updates ( sorted recent to last )
RESOLVED about 3 hours ago - at 10/07/2025 08:12AM

The issue has been successfully resolved, and the services are once again operational. The investigation revealed that the incident ultimately only affected our Customer Portal and email delivery.

Start (UTC): 07 October 07:06
End (UTC): 07 October 07:58
Impact: Customer Portal slowness and email delivery delays

INVESTIGATING about 4 hours ago - at 10/07/2025 07:27AM

We are currently experiencing issues in our Saudi Arabia data centre. You may experience slowness and issues while using the Customer Portal and related services. Our dedicated team is currently investigating, and we'll share more information in the next update.

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