Outage in Infobip

EMEA (DE) - Issues with Voice and WhatsApp in Conversations

Resolved Minor
January 03, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Hi team, we are currently having a situation over the Conversations module when performing calls, our dedicated team is working on this matter. We will update you with more details as soon as we have them. Thank you for your patience in the meantime
Components affected
Infobip Voice Infobip Conversations Infobip WhatsApp Business
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/03/2023 03:55PM

The issue has been successfully resolved and the service is once again operational.
The Voice and WhatsApp channels are fully working now with our Conversations service

Start (UTC): 03 December 13:30 UTC
End (UTC): 03 December 15:46 UTC
Impact: You might have noticed not having access to perform calls or send WhatsApp messages through Conversations

INVESTIGATING almost 3 years ago - at 01/03/2023 03:32PM

Hi team, we have encountered that WhatsApp sessions are also being affected by this situation. You might notice issues with this implementation too.
We appreciate your understanding while we fix these issues

INVESTIGATING almost 3 years ago - at 01/03/2023 03:09PM

Hi team, we are currently having a situation over the Conversations module when performing calls, our dedicated team is working on this matter. We will update you with more details as soon as we have them.
Thank you for your patience in the meantime

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