Outage in Infobip

Email Broadcast Service degradation

Resolved Minor
January 12, 2023 - Started over 2 years ago - Lasted 21 minutes
Official incident page

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Outage Details

We are currently experiencing degradation of our Email Broadcast Service. You may experience issues while trying to send email campaigns as the error message "You can only launch a single campaign while on warmup" is reverted even though the domain is not on the warmup. Our dedicated team is already investigating this and more information will follow in the next update.
Components affected
Infobip Email Infobip Email Infobip Email
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/12/2023 12:33PM

Fix has been implemented and the service is now fully functioning and operational again.

Start (UTC): 12 January 10:25 UTC
End (UTC): 12 January 12:20 UTC
Service impact: Error "You can only launch a single campaign while on warmup" reverted upon campaign launch

IDENTIFIED over 2 years ago - at 01/12/2023 12:28PM

Our dedicated team has identified the cause of this degradation and they are currently implementing a fix for this.

INVESTIGATING over 2 years ago - at 01/12/2023 12:20PM

We are currently experiencing degradation of our Email Broadcast Service. You may experience issues while trying to send email campaigns as the error message "You can only launch a single campaign while on warmup" is reverted even though the domain is not on the warmup. Our dedicated team is already investigating this and more information will follow in the next update.

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