Outage in Infobip

EMEA (DE) - URL Shortener Service Degradation

Resolved Minor
May 02, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently experiencing degradation of our URL Shortener Service on EMEA (DE) data center. Our dedicated team is investigating this issue and more information will follow.
Components affected
Infobip SMS Infobip WhatsApp Business Infobip ChatApps Infobip Email
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/02/2023 11:22PM

The issue has been successfully resolved. During the incident, messages with shortened URLs may have experienced problems with URLs returning a '404' error.

Start (UTC): 02 May 14:00
End (UTC): 02 May 21:30

Impact: 404 timeout responses on shortened URLs

IDENTIFIED over 2 years ago - at 05/02/2023 09:38PM

The source of the issue has been identified and we are working on a fix.

INVESTIGATING over 2 years ago - at 05/02/2023 08:42PM

This case is still in progress. Our team has identified the root issue and they are currently working on a fix.

INVESTIGATING over 2 years ago - at 05/02/2023 07:56PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 05/02/2023 07:24PM

We are currently experiencing degradation of our URL Shortener Service on EMEA (DE) data center. Our dedicated team is investigating this issue and more information will follow.

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