Outage in Infobip

Multiple Locations - HTTP API, SMPP and Customer Portal degradation

Resolved Major

September 22, 2025 - Started 7 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing issues with Customer Portal login service over multiple data centers. You may also experience issues with SMPP binds connection, HTTP API connection or with basic authentication. The issue is currently being investigated and more information will follow in the next update.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/22/2025 09:01AM

The issue has been successfully resolved and the service is once again operational.
You may have experienced issues with SMPP binds connection, HTTP API connection or with basic authentication.

Start (UTC): 22 September 2025 07:53 UTC
End (UTC): 22 September 2025 08:38 UTC
Impact: SMPP binds connection, HTTP API connection and basic authentication degradation

INVESTIGATING 7 months ago - at 09/22/2025 07:59AM

We are currently experiencing issues with Customer Portal login service over multiple data centers.
You may also experience issues with SMPP binds connection, HTTP API connection or with basic authentication.
The issue is currently being investigated and more information will follow in the next update.

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